1  customer satisfaction rate is above 95%

     2  service time 5×9 hours（normal work time9:00-18:00，not include vacation）

     3 office equipment; inside Shenzhen area-3hours;outside Shenzhen area -5 hours

     4  product equipment ; Shenzhen area-2hours;outside Shenzhen area -4 hours

     5  Unification work clothing,specialized servicetool, standard service process,Standard service list

     6  hardware class-1 maintenance: average repair time is 1 hour, and the maximum repair time 4 hours

     7 simple software maintenance: average repair time is 1 hour, and complicated software repair time 2hours, and the maximum repair time 4 hours(not counting data backup time )

     8 clas-2 repair sending\retake service